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iSMS Customer Support

Everything you need to get started — from registration to sending your first bulk SMS.

Getting Started

How to Use iSMS — 4 Easy Steps

1

Register

Create your free iSMS account. Registration takes under 2 minutes — no credit card required.

Step 1 Register iSMS
Register Now →
2

Log In

After purchasing credits, log in to your iSMS member portal to access your account.

Step 2 Member Login iSMS
Log In →
3

Reload Credits

Enter your 16-digit reload PIN received by email into the SMS Credit Reload section.

Step 3 Reload iSMS Credits
How to Reload →
4

Send SMS

Compose your message, select recipients, and send. Your SMS is delivered in real time.

Step 4 Send SMS iSMS
Buy Credits →
Advanced Feature

Personalised SMS

Step 1 — Add Contacts to Address Book

Register and add your contacts to the iSMS Address Book with their name and mobile number. This allows you to send personalised messages that include the recipient's name.

Personalised SMS Step 1 - Address Book

Step 2 — Use the %name% Placeholder

When composing your SMS, use %name% in your message body. iSMS will automatically replace it with each recipient's name from your Address Book — creating a personalised experience at scale.

Example: Hi %name%, your appointment is confirmed for 3pm.

Personalised SMS Step 2 - Merge Tag

📞 Need More Help?

📧 Email: [email protected] (Include your username)
📞 Toll Free: 1800 87 7061 (Malaysia)
📞 KL Office: +603 2780 3880
📞 Penang Office: +604 642 0621
Contact Support →    View FAQ →

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