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HomeWhatsApp APIAI Chatbot

WhatsApp AI Chatbot & Auto-Response

Deploy an intelligent AI agent that handles customer queries 24/7 — in Bahasa Malaysia, English, and Chinese — with seamless handoff to your human team when needed.

🧠 NLP-Powered 🇲🇾 BM · EN · 中文 ⚙️ No-Code Setup 🤝 Human Handoff
24/7Always Available
Up to 70%Support Cost Reduction
<1sResponse Time
3Languages Supported
🤖 AI-Powered

Intelligent Automation, Human-Level Responses

Our WhatsApp AI chatbot uses Natural Language Processing (NLP) to understand what customers actually mean — not just keyword matching. It handles 80%+ of common queries automatically, freeing your team for high-value conversations.

  • Understands free-text queries in BM, English & Chinese
  • Custom knowledge base trained on your FAQs & products
  • Escalates to human agents seamlessly when needed
  • No coding required — configure via web dashboard
  • Works within WhatsApp 24-hour Service message window
  • Appointment booking, order lookup, lead capture built-in
🤖
iSMS Assistant
● Online · AI Powered
Hi! How can I help you today?
Track my order9:41 PM
Sure! Your order #8821 is out for delivery 📦
Thank you! 😊9:41 PM
🧑 Agent Sarah joined — seamless human handoff
Use Cases

What Your AI Chatbot Can Handle Automatically

🛒

Order Tracking

Customer asks about order status — bot fetches real-time info and replies instantly.

📅

Appointment Booking

Customers book, reschedule, or cancel appointments directly in WhatsApp chat.

FAQ Handling

Answer your top 50+ frequently asked questions without human intervention.

🔑

Lead Qualification

Collect name, email, budget, and requirements before routing to your sales team.

💳

Payment Reminders

Send automated payment due reminders and confirm receipt of payments.

📦

Post-Purchase Support

Handle returns, exchanges, delivery queries, and warranty claims automatically.

🏥

Appointment Reminders

Remind patients or clients of upcoming appointments and collect confirmations.

📊

Survey & Feedback

Collect customer satisfaction scores and feedback after every interaction.

🔔

Product Recommendations

Suggest relevant products based on customer query or purchase history.

Deploy Your AI Chatbot in Days, Not Months

No coding required. Our team handles setup, training, and integration for you.

📱 SMS Coverage — All Countries Worldwide

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