iSMS Reply URL Feature
Enable your SMS recipients to reply to your messages via a web form — with unlimited reply length and full tracking. Free with all SMS sent — no extra charge.
✅ Completely Free — No Extra Cost
The SMS Reply URL feature is included free with all SMS sent via iSMS. Simply tick "Add Reply URL to message" when composing your SMS — no additional credits or charges apply for the URL link or feedback emails.
How Does the SMS with Reply URL Look?
Your recipient receives an SMS with a short link embedded in the message. By clicking the link, they are taken to a simple feedback form where they can type and submit their reply — even with long text or detailed descriptions.
How to Reply to the URL
The link opens a mobile-friendly feedback form. Recipients can enter their comment, feedback, or any text into the form and click Submit — easy and convenient with no character limit on replies.
What the Administrator / Sender Sees
After customers reply, you can view all responses in your SMS history or via email. Each reply shows:
- Time received
- Phone number of the respondent
- Contact name (from address book)
- Full reply message
- Original message sent
Can Customers Reply to a Custom Form?
Yes — iSMS can help you insert a custom form into your SMS so users can reply to exactly your needs. Customers currently use this for shipment tracking, maintenance feedback, general surveys, staff check-ins, and more.
How to Enable Reply URL When Composing SMS
Step 1
Proceed to the compose iSMS page and insert your recipient details and message content as usual.
Step 2
Place the cursor at the location in the message where you want the Reply URL inserted. Tick "Add Reply URL to message" — the URL is automatically added to your message. Press Send Now or Send Later.
Step 3
Your iSMS will now be sent with the Reply URL. Recipients can give their feedback via the link at no additional charges.