Cloud PBX + WhatsApp Business API
with AI Auto-Response
Automate call follow-ups on WhatsApp, answer instantly with AI, and hand over to a human agent when needed. Connect your IVR to WhatsApp in days — no new app required for your customers.
All WABA messages are charged per message by Meta, except for Service messages (user-initiated conversations) which are charged per 24-hour session — meaning unlimited messages within that window at one session fee.
Message categories: Marketing (per message) · Utility (per message) · Authentication/OTP (per message) · Service/Customer Service (per 24-hour session, user-initiated only). Pricing varies by destination country. Contact us for a quote.
Step-by-Step: Cloud PBX → WhatsApp → AI → Agent
Our integrated solution connects your Cloud PBX IVR to WhatsApp Business API and an AI response engine. When a caller selects a menu option, the system drops the call and initiates WhatsApp — where AI handles the conversation instantly.
| Step | Description |
|---|---|
| 1 | Incoming Call (Cloud PBX IVR): Caller dials your main number. IVR options: 7 = Agent, 8 = SMS & WhatsApp Business API, 9 = Cloud PBX Info. |
| 2 | Call Ends & WhatsApp Initiates: After selection, Cloud PBX drops the call and auto-sends a WhatsApp message to the caller's number. |
| 3 | Auto Greeting: User receives a WhatsApp greeting (approved template) with next steps and quick-reply hints. |
| 4 | AI Answers: User asks questions in WhatsApp. Our AI server replies based on the selected knowledge base — PBX help, product info, support, etc. |
| 5 | Type "MENU" to list available options. Shortcuts and quick actions are displayed for faster navigation. |
| 6 | Type "9" to get Cloud PBX AI answers directly in WhatsApp. The system auto-switches the knowledge base to PBX help topics. |
| 7 | Type "AGENT" to escalate to a human. When AI cannot resolve the query, we route to your team immediately. |
| 8 | Agent Takeover: A company agent joins the same WhatsApp thread and continues the conversation until fully resolved. |
Why Cloud PBX + WhatsApp + AI?
Unified Voice + WhatsApp + AI
Seamlessly connect IVR to WhatsApp. Reduce missed calls with automatic follow-ups and instant AI answers — no customer left waiting.
Smooth Agent Handover
Type AGENT at any time to reach a human. The full conversation history remains in one WhatsApp thread for seamless continuity.
Official WABA Channel
WhatsApp-approved message templates and policies — ensuring long-term reliability and brand safety across Malaysia, Singapore, and Indonesia.
Fast, Observable & Scalable
Low-latency replies, real-time delivery analytics, webhook callbacks, and enterprise-grade scaling for high-volume businesses.
Sample WhatsApp Messages
| Type | Example Message |
|---|---|
| Initial Greeting | Hi {{name}}, thanks for calling {{brand}}. You selected WhatsApp Support. Reply MENU to view options, 9 for PBX help, or AGENT to chat with a human. |
| MENU | Available options: 1) Billing 2) Technical Support 3) PBX Help (9) 4) Talk to an AGENT |
| AGENT Handover | Thanks! Transferring you to a {{brand}} agent now. Please hold — our team will reply shortly in this thread. |
Deploy WhatsApp + AI in Days
Use our standard sender to start fast, or onboard your own verified WABA number. We'll help with template strategy, knowledge base setup, and approvals.
📞 1800 87 7061 (Toll Free) · +603 2780 3880 (KL) · [email protected]