See exactly how WhatsApp Business API automation works for real Malaysian businesses. These example conversations show AI chatbots answering customers 24/7 and WhatsApp Flows collecting information inside the chat — no app switching, no forms to download.
An AI chatbot has a natural conversation and answers questions. A WhatsApp Flow shows a structured form inside the chat to collect specific information. Most businesses use both together.
Understands free-text questions and replies conversationally in Bahasa Malaysia, English, or Chinese. Best for answering FAQs, qualifying leads, and handling support 24/7.
Natural conversation Understands intent Handoff to humanShows structured screens — dropdowns, date pickers, input fields — inside WhatsApp. Best for bookings, lead capture, surveys, and any task that needs specific structured data.
Structured forms Date & time pickers No app switchingReal example conversations — the chatbot handles these automatically, any time of day.
Customer asks anything — the AI answers instantly without staff.
Bot fetches real-time order info from your system and replies instantly.
Bot collects details, then routes hot leads to your sales team.
Structured forms inside the chat — perfect for collecting specific data accurately.
Customer picks date and time from a structured form — booking syncs to your calendar automatically.
Multi-step form collects name, company, budget and requirements — data flows straight to your CRM.
NPS rating and feedback collected inside WhatsApp right after a transaction completes.
Our team sets up your AI chatbot and Flows for you — no coding required.