Privacy Policy Statement

Introduction

Mobiweb Sdn. Bhd. ("we", "our", "us") is committed to protecting the personal data we collect from you. This Privacy Policy serves as our External Privacy Notice to individuals (data subjects) and outlines how we collect, use, disclose, and protect your personal information.

About Mobiweb Sdn. Bhd.

Since our establishment in 2007, Mobiweb has evolved to provide a one-stop, total business solution including telecommunications services (VoIP, bulk SMS, WhatsApp Business API, IDD cards) and business management solutions (CRM, POS, membership systems, bulk email). iSMS is our flagship SMS and messaging platform, offering international SMS service covering more than 700 mobile operators worldwide.

Data Collection

iSMS only collects personal information that is necessary from our clients. We collect your information when you:

• Register on any of our websites or domain names
• Request a proposal for products and/or services
• Place an order for products and/or services
• Fill out a support request or technical support query
• Provide feedback in an online survey
• Participate in promotional offers
• Subscribe to our newsletter or mailing service

In each instance, we may ask for your full name, address, contact number, occupation, transactional information, and other details needed to process your request.

How We Use Your Information

iSMS only uses your personal information for specific purposes:

• To process your purchase or provide requested services
• To fulfill requests for products and services
• To improve our products and services via feedback
• To send newsletters, product updates, and relevant offers (with your consent)

Your personal information is kept confidential and collected for legitimate purposes as described by applicable law.

iSMS Respects Your Privacy

We only share your personal information with our affiliates, agents, or contractors who perform services for iSMS — such as Mobiweb Sdn. Bhd. — and only in connection with the functions they perform. iSMS will never disclose or sell your personal information to outside organisations for marketing purposes.

iSMS will only disclose your personal information to the extent required or authorised by applicable law, or if ordered to do so by court or governmental authorities.

Data Transfers and Safeguards

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place — including contractual clauses and binding corporate rules — to protect your personal data when transferred internationally.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once no longer needed, we will securely delete or anonymise your personal data.

Your Rights as a Data Subject

Upon request and within 30 days, we will inform you about the type of personal information we hold about you, the purposes for which we hold it, and the possible recipients. Upon written request and within a reasonable period, we will correct, delete, or block personal information from further processing if it proves to be inaccurate, incomplete, or irrelevant.

Third-Party Sites

Please be aware that websites accessible through our site via hyperlinks may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those third-party websites.

Online Security

• Our software applications are written to guard against standard threats like SQL injection
• Access to personal information requires at least a user ID and password
• All requests to access or change personal data copies are logged and reviewed by our staff
• While we strive for maximum security, no system can guarantee absolute data security