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Automated Workflows & Smart Notifications via WhatsApp

Connect WhatsApp to your live business systems — trigger workflows, send smart alerts, and automate decisions through a single conversational interface. WhatsApp becomes the real-time nerve centre of your operations.

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WhatsApp Business API — Billing Overview
All WABA messages are charged per message by Meta, except for Service messages (user-initiated conversations) which are charged per 24-hour session — meaning unlimited messages within that window at one session fee.
Message categories: Marketing (per message) · Utility (per message) · Authentication/OTP (per message) · Service/Customer Service (per 24-hour session, user-initiated only). Pricing varies by destination country. Contact us for a quote.
HTTPS API Integration

How WhatsApp Business API Integration Works

Two-way real-time communication between your backend systems and your staff or customers — through WhatsApp.

📤 Outbound — System to WhatsApp
Your Backend System calls:
• Recipient phone number
• Pre-approved message template
• Dynamic variables (name, date, reference)
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Result:
Personalised WhatsApp message sent to the right person in real time
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📥 Inbound — WhatsApp to System
User replies via WhatsApp:
• Reply sent to your backend webhook via HTTPS POST
• System processes: approve / reject / confirm / cancel
• Database records updated automatically
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Result:
Next workflow step triggered — next WhatsApp message sent automatically
What Gets Triggered

Notification Types & Trigger Events

Every significant business event can trigger an instant, personalised WhatsApp message to exactly the right person.

✅ Approval Workflow Notifications

  • →Registration submitted → HR admin notified to review
  • →Admin approves → Staff notified "Your account is now active"
  • →Admin rejects → Staff notified with reason and next steps
  • →Pending too long → Escalation alert to senior admin

🚗 Operational Alerts

  • →Ride confirmed → Rider notified with driver details
  • →Driver cancels → All affected riders notified instantly
  • →No-show reported → Admin alerted for investigation
  • →Seat request received → Driver prompted to accept or reject

⏰ Reminder & Deadline Notifications

  • →Appointment tomorrow → Reminder with time and location
  • →Document expiring in 7 days → Staff alerted to renew
  • →Submission deadline approaching → Broadcast to group
  • →Monthly report due → Automated prompt to department head

🔒 System & Security Alerts

  • →Admin login from new IP → Security alert with OTP
  • →Failed login attempts → Alert account owner and root admin
  • →Data export performed → Audit notification to system owner
  • →API error rate spike → Technical alert to IT team
Automation in Action

End-to-End Workflow Automation Examples

Complete automated workflows — from first trigger to final outcome — with zero manual intervention.

🚗 Carpool Ride Matching

Driver posts trip via WhatsApp
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Backend finds matching riders (same route & time)
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Notification sent to each matching rider
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Rider taps "Request Seat"
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Driver notified to accept or reject
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Rider confirmation sent automatically
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30-min reminder sent to both
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Trip completed → feedback request sent

👥 Staff Registration Approval

Staff registers via WhatsApp chatbot
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Admin dashboard shows pending registration
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WhatsApp alert sent to HR admin
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Admin approves in dashboard with one click
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Staff receives WhatsApp approval notification
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Staff account activated instantly
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Welcome message with instructions sent

⚠️ Complaint Escalation

Staff submits complaint via WhatsApp
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Complaint logged in admin system
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Category auto-detected by AI
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Assigned to relevant admin by category
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Admin receives WhatsApp alert
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Admin resolves and marks as closed
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Staff notified + satisfaction rating requested
System Compatibility

What Systems Can Be Connected via HTTPS API

WhatsApp becomes the notification and interaction layer for any system with a REST API endpoint.

👥HR & Payroll Systems
📅Booking & Reservation Platforms
🚛Fleet Management Systems
👔CRM Platforms
🏭ERP Systems
🗄️Custom Internal Databases
🏛️Government Portal Integrations
📆Third-Party Scheduling Software
💳Payment Acknowledgement Systems
🔌Any System with REST API
Business Impact

From Manual to Automated — The Difference

ProcessWith WhatsApp API Automation
Notifying approversWhatsApp — instant, vs email that may take hours or days
Getting approval responseReply via WhatsApp — seconds, vs waiting for email reply
Sending remindersAutomated, personalised WhatsApp — vs manual or scheduled email
Escalating overdue itemsAuto-escalation via WhatsApp — vs manual follow-up phone call
Confirming bookingsInstant WhatsApp with all details — vs email confirmation in spam

Ready to Connect WhatsApp to Your Business Systems?

Talk to our integration team — we'll map out exactly how WhatsApp API fits into your existing workflows and systems.

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📞 1800 87 7061  ·  +603 2780 3880  ·  [email protected]

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