Telegram Marketing
Telegram Marketing
You can create a seamless omnichannel brand experience for your customer base. Whether they are already inside your business ecosystem or need a push to return, our messaging and engagement solutions can help.
- Setup auto reply, when user subscribed, system will auto reply with predefined message.
- Start survey with bot question and answer.
- iCRM platform will process the answer according to predefined action. For example, ask for phone number.
Group your telegram subscribers for further marketing purpose.
Send text message, photo, video & documents are among the functions of telegram marketing in iCRM.
iCRM offers telegram template for users to preset Telegram messages.
Schedule message can be defined to deliver messages on Saturday or Sunday with scheduling email features.
Get User to Subscribe Your Telegram
Get user to subscribe to your Telegram account, or by scanning the QR Code that is automatically generated beside the Telegram account after you have saved it. You can display the QR Code anywhere for your customers, employees, or anyone to scan to subscribe to your channel.
Multiple Groups
You can define custom group such as “single”, “with kids”, “VIP”, etc. then user can be attached to multiple groups. When you send Telegram, you can choose from group or user list.
Send Telegram Info
You can send photo, video, documents, or PDF files to your users. You can choose to send files that is uploaded or in any website. Simply paste the link into the textbox and type the message to send Telegram. This makes your Telegram Marketing campaigns easier to handle and quicker to execute.
Schedule Message
You can set schedule message to send on time. It is always a good idea to identify ideal time to send a message. You can deliver your message anytime such as at night or weekend with scheduling email features.
Auto Reply
When a contact subscribes or sends a message to you, you can configure the A.I. bot to reply automatically with preset questions or documents. The message can then be processed by an A.I. bot. You can contact us to design your bot according to your needs.
Telegram Templates
You may save preset messages into telegram template and use it later. You can save templates as many as you want. For example, templates such as wishes for New Year, promotion, launching new product and so forth. You can directly choose the template and send out to customer easily.
Receiving Message, Photo, Video, Documents, and Conversation History
When user send message back to you, it is recorded in database, the attachment is linked. However, if it is not viewed, it may be removed from Telegram.
CRM Contact List
User List vs Contact List
Once anyone subscribed to your channel, he or she is listed inside your user list. You have their username, but you will not get their phone number. You may start conversation with your customers now. If you would like to setup auto reply, iCRM allows you to select actions and questions to automatically interact with your customers. You can pick action like asking for a phone number, or other with auto reply form. Contact list is your regular contact that you have in your contact database. It can be connected to your Telegram Marketing user list by phone number.
The process of using Telegram
Step 1: Get customers scan your QR Code
- Scan the QR Code
- Click the START Button
- User can send message to your Telegram now
Step 2: Obtain a List of Users
- Username will appear in the user list after scanning the QR Code
- Only username will show in the user list
- You can click Conversation to start sending messages to the user
Step 3: Send Bulk Telegram Message Periodically
- Instead of sending message one-by-one, you can choose to send bulk message to multiple users
- Choose the template, contact group, or even attach with the image, video, or document
Auto Reply Setup
- Create keyword to initiate auto reply such as "Inquiry".
- Create Introduction Message.
- Create Question List to collect customer information such as contact information, address, age, and other information.
- Insert photo, video, and document URL (if needed).
- Create Complete Message to end the conversation with the users.
Sample of Auto Reply with keyword “Inquiry”